Privacy Statement

“Personal information” means any information that can be used to identify an individual directly (on its own) or indirectly (in combination with other information) pursuant to Canadian privacy laws. 

Personal information does not generally include any business contact information that is solely used to communicate with you in relation to your employment, business or profession, such as your name, position name or title, work address, work telephone number, work fax number or work e-mail address.  

We may collect, use, and disclose different types of personal information, depending on our relationship with you. Generally, we collect the following types of personal information (not all of which may apply to you):   

• Audio / Visual Information, including recordings from closed circuit televisions systems which are in place at some of our premises for security purposes; photographs of you for use on ID cards or to be used on registers/your online accounts so Acsenda staff (such as tutors or exam invigilators) can identify you; audio/video recordings of meetings with instructors or other performance/progress calls on courses or programs (although not all of these types of calls are recorded); recordings (including video, audio and text) where any lecture, seminar, webinar or other interactive teaching session is recorded.  

• Contact Information, including billing address, delivery address, postal address, email address and telephone numbers. 

• Demographic Information, including information about your race, ethnicity, gender identity, sexual orientation, religious beliefs, and nationality and immigration status. This information is collected voluntarily for equality and diversity monitoring purposes. 

• Eligibility Information, including education/academic history, records of qualifications and/or training, personal statements and references and/or (where applicable) documents confirming your right to study in country. For international students this may also include copies of bank statements or other financial information to ensure visa requirements are met.  

• Financial Information, including payment details obtained through our authorised payment gateways (such as Authorize.net, Elavon and others) which may include the last four digits of the payment card used, billing-related information such as invoice numbers, invoice descriptions, student addresses and student identification numbers. Where students choose to pay by wire transfer or cheque, our finance team may receive a copy of the wire transfer receipt or cheque, which can include the full banking details of the payor.  

• Identity Information, including first name, maiden name, last name, student reference number, usernames for Acsenda’s website and other online learning environments (including Adobe Connect or Microsoft Teams), Acsenda IT accounts (including Acsenda emails), or similar identifiers (including any student registration number assigned to you by an external body who shares information with us), marital status, title, date of birth and gender. It may also include copies of identification documents (such as a passport, driving licence or national identity card) which are used to confirm your identity. 

• Information about any disabilities or learning needs, which is collected so that any reasonable adjustments can be made to accommodate students with disabilities or learning needs (for example large print learning materials or exam papers) and also to ensure that any learning needs are supported (for example extra time in exams). This information is voluntary, but Acsenda will not be able to provide you with learning support/reasonable adjustments if you do not provide this information. This information is also collected in respect of apprenticeship students and Acsenda students for equality and diversity monitoring purposes.   

• Marketing and Communications Information, including your preferences in receiving marketing from us and your communication preferences. 

• Medical Information, which may be collected where a medical issue is having an impact on your studies with Acsenda (for example, you may have a prolonged period of absence; or you make an application for an interruption of studies where an illness is preventing you from studying; or where a medical issue has affected your performance in an exam, you may make an application for extenuating circumstances) or if an incident occurs whilst on campus and such information is required for health and safety reporting. It may also include dietary restrictions where you are attending a catered Acsenda event (this information may be provided to Acsenda via third parties such as catering services).  

• Emergency Contact Information, including the name and contact information of a friend or relative to be used in the event of an emergency involving you. This will also include (for international students) the details of any friend or relative with whom you are staying, as declared on any visa application. It may also include details of relatives you have authorised to communicate with Acsenda on your behalf or attend Acsenda events with you, such as graduation ceremonies. 

• Profile Information, including your usernames and passwords (for Acsenda platforms), purchases or orders made by you, your interests, preferences, feedback, reviews, survey responses and enquiries submitted to Acsenda. 

• Recruitment Information, including any information you have provided to us (or through a third party such as TribePad, Job Train, Zellis, Indeed, My First Job, LinkedIn or a recruitment agency) in your curriculum vitae, any covering letter, any application form (including name, title, address, telephone number, personal email address, date of birth, employment history, qualifications, work rights and reasons for wanting to apply for the relevant position) and any information you provide or voluntarily self-declare to us during an interview. 

• Student Information, including the course or programme you are studying with Acsenda, your years of study, records of achievements on the course or programme (including exam, assessment and mock results), exam scripts, exam transcripts, attendance and progress information, feedback from lecturers or personal tutors (including student references), emails sent by you to Acsenda, emails sent/ received by you to or from your Acsenda email address or messages posted on any Acsenda forums such as MyASM, information relating to your use of Acsenda or Lyceum’s library and library resources (including materials checked out and overdue items), information relating to your involvement in Acsenda’s student association (including membership of student groups or attendance of student events), information relating to your involvement in Acsenda’s alumni network, information relating to your registration for or attendance at any Acsenda hosted/advertised events, information relating to allegations of academic misconduct or other matters of discipline/student conduct, information relating to any fitness to practice or fitness to study proceedings, information relating to any application for extenuating circumstances or an academic appeal, any application for deferrals or interruption of studies and any complaints made by you or about you to Acsenda. 

• Technical Data, including internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access the website or software used in the classroom such as Kahoot and simulation software. 

• Transaction Data, including details about payments to and from you and other details of products and services you have purchased from us. 

• Usage Data, including information about your visit to a Website, including the Uniform Resource Locators (URL) clickstream to, through and from the Websites or apps (including date and time), products and/or services you viewed or searched for, page response times, download errors, lengths of visits to certain pages, page interaction information (such as scrolling, clicks and mouseovers) and methods used to browse away from the page and any phone number used to call our customer services numbers. 

We may also aggregate or anonymize your personal information, such that it can no longer be used to identify you, and use such aggregated and anonymized data for any purpose. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature.