Website Gray Line Westcoast Sightseeing

Start Date: To be trained and prepared for cruise ship season in late April 2024
Work Hours: Seasonal, Full-time + Part-time roles available
Location: Downtown Vancouver
Wages: $16.75/hour + commission = Average Earnings of $24.37/hour
Are you passionate about Vancouver, speaking to new people, and sharing ideas on things to do in our beautiful city?  With a focus on selling our Hop-On Hop-Off city tour, sightseeing tours + attractions, we are looking for outgoing, customer-oriented, sales driven team members to work a flexible full or part-time schedule, while acting as a visitor information hub for tourists.  During a shift, you may work outside or inside, and at various locations around downtown Vancouver selling our tours to guests from all over the world.
  • Selling and booking our Hop-On Hop-Off tour, sightseeing tours + attractions to guests through a handheld point of sale system
  • Anticipating and initiating sales by approaching guests, asking open-ended questions, and connecting them with experiences relevant to their sightseeing expectations
  • Being sales driven and guest focused, meeting sales targets
  • Providing outstanding customer service to and build personal relationships with guests
  • Assisting Tour Drivers by issuing tickets on-board buses
  • Organizing and managing guest line ups during peak times
  • Professionally addressing guest complaints or concerns, elevating to Supervisor when necessary
  • Keeping up to date with operational updates and facilitate communication of relevant information amongst team members
  • You have previous experience working in a sales/customer service environment
  • Outgoing personality and strong interpersonal skills
  • You possess passion, integrity, adaptability with a professional and positive attitude
  • You have the ability to work outdoors. This job requires standing and walking outdoors for extended periods of time.
  • You have familiarity with online booking engines. Proficiency with credit card and cash transactions is an asset.
  • You possess strong knowledge of downtown Vancouver including key attractions and experiences
  • You can work a flexible schedule and are available to work early mornings, weekends and holidays
  • Ability to work effectively both independently and as part of a team
  • Previous tourism experience or knowledge of the industry is an asset
  • Paid training
  • Central downtown Vancouver office with easy access to all transit routes
  • Internal and external recognition programs for fun awards and prize opportunities
  • Invitations to VIP tourism industry events, networking opportunities and familiarization tours
  • The little things like free coffee, tea, hot chocolate and water (available in-office)

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