BHRM401 – Quality Management & Organizational Excellence

This course analyzes and uses various process management techniques, continuous improvement tools, and strategies to improve quality. Students will learn how to become effective quality managers and decision-makers while continually developing the quality of people, processes, products, and the work environment. Students will gain the knowledge and skills they need to achieve organizational excellence.

The course covers the following topics: an overview of quality, global competitiveness, strategic alliances, establishing a culture of quality in a work environment, customer satisfaction and quality, employee empowerment, leadership and change management, team building and teamwork, education and training for quality, overcoming internal politics and conflict, quality methodologies (ex: lean, six sigma), problem-solving and decision making, quality function deployment, continual improvement, benchmarking, quality implementation.

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