BHMT203 – Accommodations Management
This course is a study of the nature of unit operations in the various sectors of the lodging industry. It focuses on functions of brands, and brand systems with a comprehensive examination of all aspects of hotel administration from the viewpoint of the hotel general manager. The intent of this course is to explore and analyze the principles and practices of lodging management and related activities.
The management of and interaction among departmental divisions are addressed, including general management, front office, human resource, housekeeping, food and beverage, sales and marketing, and controller: accounting and finance. The focus of the course is on communication both within and among departments, divisions, and most importantly, with customers. Topics will include the importance of human resources in the labour-intensive hotel industry and hotel management in a global environment.