I am very pleased to introduce Marcella Williams, the new Student Ombudsperson for Acsenda School of Management (ASM).

The Student Ombudsperson is an independent person who helps resolve student concerns, complaints, or conflicts with Acsenda School of Management (ASM) in an impartial, confidential, and informal way to prospective, current, and former students of Acsenda who may be unfamiliar with Acsenda’s processes and policies and believe they may have been treated unfairly.

The Student Ombudsperson receives and investigates student complaints, reports on findings, and helps achieve just and equitable settlements. The Ombudsperson is an advocate for fairness and an agent of change. The Student Ombudsperson reviews and evaluates existing school policy relating to student matters and shall make recommendations where any policies, rules or procedures appear unclear or inequitable to assist the school in revising or developing such policies and procedures.

The Student Ombudsperson does not provide legal or psychological counselling and does not replace the existing services and support systems provided by Acsenda.

Marcella is a graduate of Acsenda in Marketing and works in the real estate sector. As a student, she was active in student leadership and has continued her involvement with Acsenda through her involvement with the Alumni Association.

If you have an issue that you are unable to resolve through our regular support systems, you can contact the ombudsperson for further information at Ombudsperson@acsenda.com. Also for more information on how the Ombudsperson can help and the roles of their position visit the Student Ombudsperson section on the Acsenda website.